Credits and your balance

tafs counts credits: each run of a taf uses credits for the AI it used. For current prices, see /pricing.

What a run uses

A run uses the AI it used, in whole credits, rounded up once per run. It counts once, when it ends, so a run that waits on an approval counts when it ends.

A call KIFF refused, or one held and then refused, doesn’t change its run’s credits: the run’s AI was used.

Not counted:

Coach, enough to set up about 4 new jobs a month. Past that, Coach’s help uses your credits, and shows as its own row.
A trial of a new version, which sends nothing.
A run that failed on our side: it couldn’t start, or the model failed it.

Your balance

Plan & usage in the app opens on the balance, in plain words: what’s left this period, a bar, and what comes next. Below it, the Credits panel lists the period’s credits by taf, and each taf’s runs.

Solo, for one person, is bought in the app, through the App Store or Google Play. Each period has its included credits, then the credits in your packs, which never expire. When both are used, your tafs wait for the next period, or for a pack.
Company is billed by seat on kiff.dev. Each seat’s included credits are pooled for the period. Past them, credits go on the period’s invoice, up to a monthly spend limit the account sets. At the limit, your tafs wait until someone who manages billing raises it.

There’s no free trial: an account pays from its first day.

While your tafs wait

No new run starts: not a chat, Run now, a schedule, a follow-up, an app’s event or a door’s message. A chat and Run now say why. A run already going finishes.

A door’s message, or an app’s event, is kept for 48 hours, and runs once your tafs go on, oldest first. Nothing is sent in your business’s name meanwhile. One still waiting after 48 hours doesn’t run, and the taf’s dial says it went unanswered.

You’re told at 80% and at 100%, once a period each, by push and in Plan & usage.

Raising the limit, adding a pack

On Company, someone who manages billing raises the spend limit from the app, one step at a time, behind Face ID or a fingerprint. On Solo, a pack adds credits.

Someone who can’t do either can Ask an admin, with a reason: for a raise on Company, or for a pack on Solo. The admins are told, and answer it or decline it with a note. The person who asked can take it back.