Support

1. Write to us

Write to hello@kiff.dev from the email on your account. Say what you were doing and what happened; for tafs, say which taf. A person reads and answers every message.

On a paid plan, the first reply comes within the reply times in the service-level agreement (§5).

2. Is something down?

status.kiff.dev shows each service's state, incidents with their updates, and announced maintenance. It runs apart from KIFF, so it answers when KIFF doesn't.

3. In the tafs app

• Signing in: tafs signs in with your KIFF account.
• A taf is waiting for you: it's in Needs you. Approve it once or refuse it; your answer is signed on your device.
• Stopping everything: Halt all stops every taf, and nothing new is sent until you resume.
• Deleting your account: Settings → Delete account, confirmed with Face ID or your passcode. It removes your tafs and what is kept for them, and disconnects your tools. KIFF stops your keys at once and erases its records after a 30-day grace window, as the privacy policy says.

4. Your data

To see, export or delete your data, or to ask about how we handle it, write to privacy@kiff.dev. An account made on the web, without the app, is deleted this way too. The privacy policy says what we keep, for how long, and your rights.

5. Security and legal

Report a security issue to security@kiff.dev, as /security describes. Formal legal notices go to legal@kiff.dev.