Every client draws the same line.
The agent can answer tickets, tag, summarize, draft. The moment it reaches for an action that moves money, the client pulls it back.
agent runs free
draft a reply
tag a ticket
summarize a case
the money line
agent forbidden
issue a refund
release a payment
contact in collections
“Agentic systems can’t be reliable. I’m not putting one near the money — I can’t risk the loss.”— Pete’s client, every time